Terms of Service

1. Definitions

• Service means the Triggerbites mobile application, website, and related services
• Company, We, Us means Triggerbites and its operators
• You, User means the individual accessing or using the Service
• User Content means any images, photographs, text, voice recordings, metadata, or other content uploaded, submitted, or transmitted by you through the Service
• App Store means the Apple App Store or Google Play Store, whichever you downloaded the app from

2. Description of Service

Triggerbites is a food diary and symptom tracking application that helps users identify potential food triggers. The Service includes automated food recognition, symptom logging, pattern analysis, and a curated ingredient database with food sensitivity classifications.

3. Eligibility

You must be at least 13 years old to use the Service, or older if the age of digital consent in your country is higher. If you are under 18, you may only use the Service with the consent and supervision of a parent or legal guardian. By using the Service you confirm that you meet these requirements and that you are legally able to enter into these Terms.

4. Health Disclaimer

Triggerbites does not provide medical advice, diagnosis, or treatment.

• All trigger identifications and pattern analyses are automated approximations
• Foods, products, symptoms and other details are extracted from your entries automatically and may be incomplete or wrong. You are responsible for checking what has been logged
• The Service is not intended to diagnose, treat, cure, or prevent any disease
• Always consult qualified healthcare professionals for dietary or medical guidance, and never stop or change a treatment because of something you saw in the Service
• We are not liable for decisions made based on information from the Service

5. Your Account

• You may use the Service without creating an account. A guest account is tied to the device and app installation it was created on. If that device, installation or session is lost, we cannot recover the guest account or its data. Link an email or sign-in provider to keep your data
• You are responsible for keeping your sign-in credentials secure and for everything done through your account
• One account per person. You may not use or share another person's account
• You can delete your account and data at any time in Settings. Deleting the app from your device does not delete your account, and does not cancel any subscription

6. User Content

You retain ownership of your diary entries and personal data. By using the Service, you grant us a limited license to process your User Content to:

• Provide food-symptom tracking and analysis features, including sending the content needed to third-party AI providers as described in our Privacy Policy
• Improve the Service through anonymized, aggregated insights
• Sync your data across your devices

We do not sell your personal data or use your diary entries for advertising. You are responsible for the content you upload and confirm that you have the right to upload it.

7. Intellectual Property & Data Protection

The Triggerbites ingredient database, including food attributes, sensitivity classifications (histamine, FODMAPs, gluten, salicylates, etc.), and nutritional data, represents significant research effort and is proprietary information.

You may not:

• Scrape, crawl, or use automated means to extract ingredient data
• Copy, reproduce, or redistribute the ingredient database
• Build competing products using data obtained from Triggerbites
• Access the API or backend services in unauthorized ways
• Reverse engineer, decompile, or disassemble any part of the Service

All rights in the Service (excluding User Content) are owned exclusively by the Company. We grant you a personal, non-transferable, revocable licence to use the app for your own non-commercial use, in line with these Terms.

8. Prohibited Uses

You agree not to:

• Use the Service for any unlawful purpose
• Upload harmful, offensive, or infringing content
• Attempt to gain unauthorized access to any part of the Service
• Interfere with or disrupt the Service or servers
• Impersonate others or provide false information
• Use the Service for competitive analysis or benchmarking
• Abuse promotional codes, referral rewards or free trials, including by creating multiple accounts

9. Subscriptions, Payments & Refunds

Purchases and subscriptions are made through the App Store. The App Store takes your payment under its own terms, which apply alongside these.

• Renewal. Subscriptions renew automatically at the end of each period, at the then-current price, unless you cancel at least 24 hours before the period ends. We will give you notice of a price change before it applies to you, and you can cancel before it does
• Free trials. A free trial converts into a paid subscription at the end of the trial unless you cancel before then. One trial per person
• Cancelling. You cancel in your App Store subscription settings, not in the app. Deleting the app or your account does not cancel a subscription. After cancelling you keep access until the end of the period you have paid for
• Refunds. We cannot issue refunds. Every purchase is made through the App Store: it takes the payment, and only it can decide and process a refund, under its own policies. To request one, use Apple's "Report a Problem" or your Google Play order history. There are no refunds or credits for partly used periods. Where the law in your country gives you a right to a refund, that right is not affected by this section
• Offers and codes. Promotional prices, offer codes and referral rewards are personal, non-transferable, may be limited in number or time, and may be withdrawn or corrected if issued in error or used in breach of these Terms

When you request a refund through the App Store, you consent to us sharing information about your purchase with the store so it can review your request. This includes how long you have been a customer, your purchase and refund history, and our preferred outcome. The store makes the final decision. We do not share your diary entries, symptoms, or any health information.

10. App Store Terms

These Terms are between you and the Company, not the App Store. The App Store is not responsible for the app, its content, maintenance or support, and has no obligation to provide any. Any claim relating to the app, including product liability, legal or regulatory compliance, consumer protection and intellectual property, is our responsibility, not the App Store's.

Apple and Google, and their subsidiaries, are third-party beneficiaries of these Terms and may enforce them against you. Where the App Store's terms are stricter than these, the stricter terms apply to your use of the app obtained from that store.

11. Communications

We may send you service messages by email and, if you allow them, push notifications such as reminders. You can turn notifications off in your device settings and unsubscribe from non-essential emails using the link in each one. Messages needed to run your account, such as security or billing notices, may still be sent.

12. Changes to the Service

We improve the Service continuously and may add, change, or remove features, including the automated providers behind them, at any time. Where a change materially reduces a paid feature, we will tell you in advance where reasonably possible.

13. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, express or implied. We do not guarantee that the Service will be uninterrupted, error-free, or that food identifications or trigger analyses will be accurate. We have no obligation to store your User Content: use the export feature to keep your own copy.

14. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, or consequential damages, including loss of data or health outcomes. Our total liability shall not exceed the amount you paid in the preceding 12 months or $100 USD, whichever is greater.

Nothing in these Terms excludes or limits liability that cannot be excluded by law, including for death or personal injury caused by our negligence, for fraud, or your statutory rights as a consumer.

15. Indemnity

You agree to compensate us for any loss, liability or reasonable cost we incur because of your User Content, your breach of these Terms, or your breach of the law or of someone else's rights while using the Service.

16. Termination

We may suspend or terminate your access at any time if you violate these Terms. Upon termination, your right to use the Service ceases immediately. You may delete your account and data at any time through the app settings. Sections that by their nature should survive, including those on intellectual property, disclaimers, liability and indemnity, survive termination.

17. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated through the app or via email. Continued use of the Service after changes constitutes acceptance of the updated Terms.

18. General

• These Terms and the Privacy Policy are the entire agreement between you and us about the Service
• If any part of these Terms is found invalid, the rest continues to apply
• If we do not enforce a right straight away, we have not given it up
• You may not transfer these Terms to anyone else. We may transfer them to a successor of our business
• The app is available in several languages. If a translation of these Terms differs from the English version, the English version applies

19. Contact

Questions about these Terms? Email us at feedback@triggerbites.com